AR Caller Training in Pune

📌 Chapter-wise Guidelines

📌 Terminologies (Continue.)

📌 Global Period, In-Network and Out-Of-Network

📌 EOB (Explanation of Benefits)

📌 Type of Insurances

📌 Medicare and Medicaid Insurance Detail understanding

📌 Medicare Managed Care Plan – HMO, PPO, EPO, POS

📌 Medicare Supplementary plan

📌 ICD-10-CM Guidelines, CPT Coding Basics, HCPCS Level II Codes

📌 Evaluation & Management Coding

📌 Modifiers and Their Usage

📌 Place Of Service (POS), NDC codes

📌 Durable Medical Equipment

📌 Refund Request

📌 Offset

📌 Recoupment

📌 Rejection Vs Denials

📌 Overview of HIPAA Regulations

📌 Top 20 Denials

📌 EMR / EHR Exposure

📌 Real-Time Case Studies

📌 Hands-on with denials

📌 Analysing EOB

📌 Notes writing - Documenting

📌 Calling Process Flow – Preparing, Calling

📌 Call Scripts and Communication Etiquette

📌 Calling for Claim Denials – Live Practice Scripts

📌 Soft Skills: Listening, Speaking Clearly, Empathy

📌 Voice mail

📌 PMS

📌 Excel for AR Tracking

📌 Mock Call Sessions (Role-Play)

📌 Handling Challenging Scenarios

📌 Soft Skill Enhancement